Managing your customer experience software accounts involves controlling and assigning functional tasks, subordinate entities, levels of hierarchy and roles to multiple users
An intuitive, flexible & adaptable platform for managing customer experiences
The ideal partner for customer retention and loyalty that delivers on its promise of high-performance data collection to collect customer insights with a range of versatile features.
Manage operations and permissions
Users
The employee hierarchy can delegate responsibility for the account to multiple administrators with access to the account data.
Contacts Uploading
Use a contact list to directly upload contacts to your system. Provide role-based access to contacts by defining such Roles.
Hierarchy Levels
Define separate organizational hierarchy levels across brands, entities or the industry for better control across different roles.
Organization Entities
Add various organization entities such as branches and subsidies to your account to manage multiple operations at a single place.
Distributing & Collecting Feedback
Never miss a feedback or survey opportunity we have six ways to get the job done.
SMS surveys enable you to get the feedback you need using mobile devices and survey links and to reach your target audience quickly and easily.
Reach out to your customers with an email survey link for a seamless feedback experience.
Don’t miss out on gathering store customer feedback; use a kiosk survey system to capture rating and reviews from customers within seconds.
QR code Surveys with unpredictable audiences can be simplified by using QR Code feedback forms
Improve your website's user experience and help visitors make informed decisions about your website through visitor feedback.
Capture responses online or offline with our classic tablet survey and enhance your customers' experience with paperless surveys.
Designing personalized survey templates
Ensure your brand is in the spotlight by presenting personalized templates.
Collaborate With Platforms Using piHappiness Integrations
Add survey responses directly to integrated accounts for better data filing and record keeping. piHappiness provides five integrations such as:
Generate Real-time Reports & Access Analytics
Quick Analytics
View quick analytics such as customer response and scores on your dashboard at a glance using powerful graphs.
Survey & Location Reports
View survey-based, team and staff performance reports to compare them parallelly.
CSAT Analysis
Appraise a detailed analysis on your customer loyalty, satisfaction and ease of working with reports
Advanced Filters
Filter reports by using drill down functions and advanced filters based on the date, location, time, question, tags & other criteria.
Comparative Reports
Make easy comparisons between multiple locations and dates of such reports cumulatively.
Trend Analysis
Analyze, compare and predict trends with detailed reports.
Text Analysis
Get insights into customer sentiments, behavior and other trends from comments with our word analysis reports.
Schedule & Export
Quickly save, schedule or export the reports with all integrated filters and settings.
Get Started with piHappiness
Specialized features to have a 360 degree functionality of our CX software.
Change Look and Feel
Add custom domains to your profile page with Domain White Labelling. There is also an alternative to choose Favicon for convenience.
Custom Domain Emails
Use your custom domain email to interact with customers or employees for surveys and other communications.
Custom Domain SMS ID’s
Send SMS updates, confirmation and alerts to the recipients using a custom domain SMS identification code.
Swift Email & SMS Alerts in Real
Send real-time emails and messages to your customers and employees for important updates.
Negative Score Indicators
Create negative scoring parameters for one or more questions and receive alerts to address complaints with the concerned team. Strive to improve quality.
Net Promoter Score®
Understand what customers and employees think about your organization by gauging their loyalty. Spot the detractors & promoters of your brand with NPS Surveys.
CSAT Score
How happy are your customers and employees? Conduct customized CSAT surveys to identify challenges and take the required measures for greater satisfaction levels.
Customer Effort Score
Utilize Customer Effort Scores to pinpoint inefficient procedures and address customer service grievances. Create a seamless customer’s experience with the least effort on their part.
Access to Survey Licenses
Track your survey distribution better by using your account to publish your surveys with survey licenses based on instances and tabs, where each instance & tab consume a license each.
Efficient & Seamless Case Management
Integrate case management as a feature and assign them to the designated teams from piSupport configurations for better handling of customer grievances.
Find Immediate Product Support
Generate a case by sending an email or initiating a live chat with 24*7 available product support agents in case of challenges, so that they can be resolved by our team immediately.
Integrate with piHappiness API’s
Choose from a range of our customizable, scalable, and ready-to-implement APIs for an entire application from your piHappiness account.
Deepen Online Roots with Social Rating
Redirect your customers to the social media reviews page upon the end of a survey based on their CSAT ratings and NPS logic conditions fulfillment to boost your social presence.
Survey Sharing on Social Media
Enable customers and feedback users to share the survey from their social media accounts to magnify your reach.
Schedule for a Demo
Thank you for your interest in piHappiness
Would you like to receive more information about our unified experience platform? Our representative will contact you shortly after you submit the form.
UAE
POBOX: 123898 Office # 1101, The Burlington Tower
Business Bay, Dubai UAE
Phone: +971 55 1900688
Email: sales@pihappiness.com
USA
3010 LBJ Freeway, Suite 1200, Dallas, Texas 75234
Phone: +1 214 3066 096
Email: sales@pihappiness.com
