Your mobile app is only as good as your users think it is. You might have the best features, a sleek design, and a powerful backend, but if users run into issues or feel unheard, they won’t stick around for long. Frustrated users often abandon apps without a second thought—sometimes without even leaving a review to tell you why.
But what if you could capture their concerns in real-time and address them before they leave? In-app feedback tools help businesses proactively identify problems, gather insights, and build a loyal user base by continuously improving their app experience.
Read this blog to find the best mobile in-app feedback tools for 2025.
What are mobile in-app feedback tools?
Mobile in-app feedback tools are software solutions that allow businesses to collect user feedback directly within a mobile application. Instead of relying on external surveys or app store reviews, these tools enable businesses to capture user sentiments in real-time—while they are actively using the app.
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They come in various forms, such as embedded surveys, feedback buttons, popup questions, and sentiment analysis features. Some tools even allow users to report bugs, suggest improvements, or engage in direct conversations with support teams.
The biggest advantage of in-app feedback tools is their immediacy. Users don’t have to leave the app to share their thoughts, making it more likely that businesses receive honest, timely, and actionable feedback. By leveraging these insights, businesses can continuously refine their app, fix issues, and enhance the overall user experience.
Top 10 best mobile in-app feedback tools
Here is a brief overview of the best in app feedback tools:
- piHappiness
- SurveyMonkey
- Survicate
- Mopinion
- AppFollow
- Rapidr
- Alchemer Mobile
- Doorbell
- Instabug
- Hotjar
piHappiness
piHappiness is a complete customer feedback tool that helps you collect in-app feedback from your customers on mobile phones. It is a user-friendly mobile in-app feedback platform with an intuitive interface, making it easy to use the platform and gather feedback quickly.
This CX platform allows you to collect both qualitative and quantitative data. You can set up triggers, and when these pre-defined conditions are met, a ticket will be automatically created, and you will get instant notifications. You can see the collected feedback on the real-time dashboard.
With the help of sentiment analysis, the feedback will be automatically processed, and you can see the commonly mentioned topics and the sentiments behind the data. You can gather feedback via mobile apps and websites through popups, iframes, panels, and exit pages.
SurveyMonkey
If you are in search of a budget-friendly mobile in-app feedback tool, SurveyMonkey is the right fit. They have recently launched developer-friendly SDKs for Android and iOS, so you can integrate the customer feedback software into your mobile apps to collect instant feedback.
You can use the pre-designed templates, customize themes, or build a new survey from scratch for a better user experience. These surveys are optimized for mobile devices. You can gather responses even without an internet connection and get push notifications.
Survicate
Survicate is a great choice for businesses looking for a beginner-friendly in-app feedback tool. It provides various question types and feedback collection points, allowing businesses to gather insights at different stages, such as onboarding, post-purchase, and feature interactions. The platform supports targeted surveys, enabling businesses to segment users and trigger surveys based on user actions.
Multi-channel feedback collection is possible through mobile apps, websites, and emails. Automated reports send responses directly to the reporting module, ensuring that data is always up to date. The availability of a free plan makes it an attractive option for startups and small businesses.
Mopinion
Mopinion is a powerful mobile in-app feedback platform that is ideal for enterprises. It enables businesses to collect and analyze customer feedback through mobile apps and websites. The platform’s AI-driven analytics provide deep insights into customer sentiment. Mopinion offers customizable widgets, allowing businesses to tailor feedback forms to match their branding.
Real-time notifications ensure that teams can respond quickly to negative feedback. The tool also integrates seamlessly with other software like Slack, Google Analytics, and CRM platforms. However, its pricing makes it more suitable for larger organizations with bigger budgets.
AppFollow
AppFollow is a mobile-exclusive in-app feedback tool that focuses on app store reviews and user ratings. It allows businesses to track and manage app store reviews from a centralized dashboard. AI-powered templates help generate instant responses to customer reviews, ensuring businesses engage with their users efficiently.
This customer feedback app also includes competitor benchmarking, enabling businesses to compare their app ratings and reviews against competitors. AppFollow provides a basic free plan, making it accessible for businesses that want to monitor their mobile presence without incurring high costs.
Rapidr
Rapidr is a robust in-app feedback tool that simplifies the collection and management of user feedback. It helps product teams prioritize customer insights and improve their applications. Users can submit and upvote feature suggestions, allowing businesses to focus on what matters most.
Feedback boards organize responses into categories, making it easy to track trends. The platform also supports workflow automation, assigning feedback to relevant teams automatically. Custom branding options allow businesses to match the tool’s interface with their app’s design.
Alchemer Mobile
Alchemer Mobile is one of the best mobile in-app feedback platforms that you can easily integrate with the mobile app and collect feedback through surveys, in-app messages, ratings prompts, and more. It is a lightweight platform that supports quick deployment and requires less maintenance.
You can create mobile-friendly surveys in numerous languages. Also, this platform gives you complete control over design and branding. There is also a message center which allows users to communicate directly within the app.
Doorbell
Here comes another top mobile in-app feedback platform. There are pre-designed survey templates and customizable feedback forms. Also, you can customize the branding and the overall layout. This platform allows you to view the user feedback history so you can analyze trends over time.
Some of the advanced features of this platform include in-app messaging, real-time visitor tracking, multi-lingual support, analytics dashboard, sentiment analysis, feedback tagging, custom triggers, trend analysis, user anonymity options, and more.
Instabug
Instabug is primarily known as a bug detection and crash reporting tool, but it also provides in-app feedback collection. Users can report crashes and app issues directly from within the application. The platform includes an in-app chat feature, enabling direct communication between users and support teams.
As an AI-powered observability tool, Instabug helps developers detect and fix app problems faster. It integrates with development tools like Jira and Slack, streamlining bug tracking and resolution. However, its high pricing makes it more suitable for enterprises and large-scale applications.
Hotjar
Hotjar is an intuitive mobile in-app feedback tool designed to help businesses understand user behavior. It offers heatmaps, session recordings, and feedback widgets, giving businesses detailed insights into how users interact with their app. With on-site surveys and feedback polls, businesses can capture user sentiments in real-time.
Hotjar’s analysis tools help identify usability issues, making it easier to enhance user experience. The platform is easy to implement and integrates well with other analytics tools, making it a popular choice for businesses focused on UX improvements.
Wrapping up
Each of these tools offers unique features catering to different business needs. It is best to consider your business priorities and budget in order to choose the right mobile in-app feedback tool. If you are looking for an all-in-one customer experience platform, piHappiness is a great choice.
