One mistake many businesses make is assuming a single positive interaction means a customer is loyal. But that is not the case. That’s why it’s so important to measure the…
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When it comes to online tools for creating surveys, quizzes, training modules, or knowledge bases, ProProfs is one of the commonly used platforms. But here’s the thing, not every business…
At present, the way people think of your brand is more powerful than your actual product or service. From a healthcare clinic to a cafe and IT company, your reputation…
LimeSurvey is one of the most trusted open-source survey platforms, which has already helped researchers, businesses, and institutions collect structured feedback and responses. Originally known as PHPSurveyor, it is the…
NPS® has become the standard CX metric for measuring customer loyalty to the brand. However, a major drawback of NPS® is that it measures customer experience as a whole. So,…
AskNicely made a name for itself in the customer feedback software market by focusing on NPS surveys and customer experience. But as businesses grow and customer expectations evolve, the limitations…
E-commerce has definitely changed the way customers shop. With access to millions of products online, customers can buy things instantly. However, there are certain drawbacks to online shopping, which is…
When we talk about customer satisfaction, it’s tempting to focus on the big picture. Brand loyalty. Net promoter scores. Quarterly feedback reports. But often, the real story is about the…
A customer reaches out for help at 3 a.m. — and within seconds, they get the answers they need. AI makes this possible, breaking down barriers of time, language, and…
GetFeedback has earned its place as one of the go-to platforms for collecting customer feedback. With its Salesforce integration and easy-to-use survey features, it’s popular among teams that want to…
Schools thrive when there is a strong connection between educators and families. Yet sometimes, despite the best intentions, schools miss the mark when it comes to understanding what parents truly…
Let’s be honest—finding the right feedback tool can feel like shopping for a phone charger in a giant electronics store. Everything kind of does the same thing… but not really….
