Not very far back in the past, we had no reliable way of collecting patient feedback. Now it is very easy to do, thanks to the internet. More or more…
Read More
There was a time when teachers would dole out assignments to their students without even thinking about how they would be assessed. The feedback would essentially contain a kind of…
Although having close links, customer loyalty and brand loyalty are two rather two separate things. However, despite the difference they directly impact repurchase and retention rates. Understand Customer loyalty Customer loyalty…
Do you know the greatest obstacle of knowing what our consumers actually think of us? Fear! We always fear our customers will tell us that our service or product stinks,…
The basic tenet of any business is staying as close to the customers as possible, understand how they behave, buying patterns, and preferences, etc. This, feel many business heads, should…
As a sales executive, I have been observing a lot of strategy and data getting tossed around. Many businesses experience a slump post the holiday season. This can be daunting…
The recent report of PwC stated, almost 73 percent of people identify customer experience as one significant factor towards their buying decisions, just after product quality and price. Yet it…
The yesteryears of our grandparents had customer satisfaction measurement through gestures and talks. The customers would smile after they bought something or revisit and that was the indication of customer…
If you actually wish to get ahead in your business, you need to have an excellent strategy for customer experience. A well-planned and executed strategy for customer service will accentuate the…
Are you presently involved in the development of a new service or product? You could try developing the voice of your customer in your development cycle. This article provides three…
Fresh research recently floated on The Harvard Business Review revealed a startling fact. The act of merely asking customers for feedback isn’t enough to prevent customer attrition and seeking more…
A recent study by the Stanford Social Innovation Review divulged something surprising. In the modern era where you can find customer feedback everywhere and immensely benefits the for-profit world, both…
