What Is Customer Churn? Loss in the number of customers or clients is known as customer attrition or customer churn. Customer churn analysis helps companies realize what percent of people…
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Keeping a pulse on the customers to achieve success in business has become the order of the day. However, with the advent of technology, you no longer must wait for…
Surveys have been one of the most widely used methods for the collection of data and information during research. Although there are various methods of conducting surveys, an Email survey…
What is the Net Promoter Score? NPS or Net Promoter Score is a criterion by which companies can measure the satisfaction level of their customers. A simple example is the…
A global customer experience study by oracle has found that over 70% of senior executives feel that customer experience influences the desire of a customer to be a faithful advocate….
The dawn of the 21st century brought with it many variables with customers, with their requirements evolving with the new advancements in technology. Customer service has become one of the…
NPS plays a pivotal role in understanding all there is to know about customer satisfaction improvement. NPS software helps the users in capturing the Net Promoter Score, which is the…
Multiple factors add to the success and downfall of a business. And the most important would be customer satisfaction. A happy customer base is what drives the business, creates a…
Patient experience has increasingly and rightfully become a central parameter to gauge the service provided by any hospital or healthcare facility. It would not be wrong to claim that service…
Collecting customer feedback at airports can get quite overwhelming, especially when it comes to accumulating them instantly. With endless customers zooming in and out of the airport every day, it…
Amidst the COVID-19 pandemic, almost every establishment across the globe had to face major ramifications in its functionalities. Schools and Academies have been experiencing a lot of shifts as to…
The sole role of the Net Promoter Score Survey or NPS is to fuel your marketing strategy towards significant success. NPS is a popular scoring system that notifies you on…
