To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the…
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Retaining the employees is one of the toughest tasks today due to a huge number of factors such as work pressure, peer pressure, work culture, and others. You may think…
When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful…
The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people…
The system of eNPS of better known as employee Net Promoter Score is somewhat similar to what is used in the case of measuring NPS of customers. Companies measure NPS…
As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family….
Importance of Customer Satisfaction Surveys All organizations know that consumer satisfaction is an important asset. But many companies do not make it a priority to regularly collect feedback from their…
Businesses today have their priorities set in one department worldwide – acquiring customers and building relationships. However, many of you might not know that it costs approximately 5 times more…
Brand experience has risen to the forefront of the market research landscape, but it is confused with several brands constructs to which the concept is related. Brand attachment, brand attitudes,…
What Do We Mean by Product Experience? Product experience can be summarized as the entire value of the product to the customer. It can be defined only by the customers…
What is Customer Experience? Gartner defines Customer Experience as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels…
Asking your users regarding their experience with the product/service and about their take on the same is known as customer feedback. It means that you can collect data from the…
