Positive customer reviews are bound to make the employees happy, as it shows that they’ve done their job right. Not to forget, a customer can make a business reach profitable…
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As per the new era in Retail, the concept of customer service is getting redefined. With more number of virtual stores replacing sores of brick and mortar, the customer experience…
In 2020, digitalizing the banking sector is a prominent stepping stone towards streamlining and improving customer experience. And within this process, the customer feedback tools and software for banks is…
Traditional marketing solutions have always taught how customer satisfaction can lead to growth in the business. But when thought about it practically, it leads to the conclusion that it is…
The Net Promoter Score of the NPS system has become a staple for various business ventures, big and small. To have a personal insight into your customer’s experience and know…
Customer service was just a small box a few years ago. But now when technologies have advanced to a good extent, customer service has also seen a number of new…
To improve your firm’s NPS (Net Promoter Score) you need to focus on detractors, at the same time, you should not ignore the passives. The NPS formula is simple: “the…
Retaining the employees is one of the toughest tasks today due to a huge number of factors such as work pressure, peer pressure, work culture, and others. You may think…
When it is about calculating insights, there are so many software options that companies are making use of today. But two of the most common methods that are really helpful…
The Net Promoter Score or NPS program has been a popular tool to measure customer satisfaction of business services as well as their willingness to recommend the brand to people…
The system of eNPS of better known as employee Net Promoter Score is somewhat similar to what is used in the case of measuring NPS of customers. Companies measure NPS…
As we know, recent business ventures rely on the ‘word of mouth’ method through their patron’s reviews and most importantly, willingness to recommend the services to close friends and family….
