Customer Effort Score or CES is a simple metric that is designed to evaluate and measure the amount of effort a customer puts in during their engagement with any business….
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If you are running an educational institution, you have the power to nurture the future generations of the nation. Therefore, you need to be careful regarding how you are educating…
The number of patients reading online reviews before ever setting foot into a doctor’s office is increasing day by day. According to a report in 2013, nearly half of the…
In today’s incredibly competitive market, customer feedback is highly significant for any business. Whenever any company introduces a new product, customer feedback is given high regard to determining a customer’s…
A quality airline passenger feedback software solution allows you to collect feedback at different airport touch points as well as during and after the flight. You can set up this…
There’s no doubt in asserting that customer feedback software is the need of the hour. Ascertaining the perspective of customers around the globe and helping businesses improve their strategies, customer…
In this arena of digitalization, customers have various alternatives for any product or service; therefore, it becomes essential to provide customer satisfaction. To maintain a satisfactory and trustworthy relationship between…
Good customer experience comes from a customer satisfaction-centric approach and a lot of meticulous effort. From using your product to calling for assistance to the customer care, everything has an…
Generations are divided and classified. Each classification is defined by their birth year. Every set of generation division has its own common characteristics and traits they are recognized by. Discover…
What’s the one question that frequently infiltrates your boardroom conversations and meetings irrespective of the day’s agenda? It is none other than the quintessential question of “how to improve your…
How to Utilize QR Code Survey Thanks to mobile devices, QR codes have become an everyday commodity in the lives of people and businesses are discovering new methods to deliver…
Continuously evolving landscape, cutthroat competition, and rising expectations have become a general rule of thumb to adapt to in almost every industry. The banking sector is no stranger to these…
