Customer Effort Score or CES is a simple metric that is designed to evaluate and…
Chanakya KyathamOctober 23, 2019
Generations are divided and classified. Each classification is defined by their birth year. Every set…
Chanakya KyathamAugust 31, 2019
What’s the one question that frequently infiltrates your boardroom conversations and meetings irrespective of the…
Chanakya KyathamAugust 27, 2019
Continuously evolving landscape, cutthroat competition, and rising expectations have become a general rule of thumb…
Chanakya KyathamAugust 19, 2019
One of the most essential tenets of business is making sure that your customers are…
Chanakya KyathamJuly 8, 2019
Customer complaints are a wonderful means to establish a direct connection with customers. Leverage this…
Chanakya KyathamJuly 6, 2019
The customer experience does play a prominent role for the success of a business. In…
Chanakya KyathamJuly 1, 2019
In the age of the digital world, customers have bountiful of available alternatives, when they…
Chanakya KyathamJune 29, 2019
Customer feedback forms a vital component of any business that is often ignored or overlooked.…
Chanakya KyathamMay 8, 2019
